Frequently Asked Questions

We're here to answer all your questions and provide the clarity you need. Your curiosity is welcome, and we're dedicated to guiding you every step of the way.

What are the counselling services offered by you?

1. Individual Counselling
2. Couple Counselling
3. Child Counselling
4. Adolescent Counselling
5. Family Counselling
6. Counselling for Corporates
7. Therapy Groups
8. Instrospective Groups

What are the assessment services offered by you?

1. Profile Mapping
2. Career Assessment
3. Psychometric Assessment

What is your counselling process ?
This is a talk therapy approach where the counsellor helps the client assess and address mental health issues.
How many sessions are required ?
A minimum of 5 sessions
What are the charges ?
Online and Offline Sessions starts from Rs. 2500/- Per Session
What is the payment method ?
Our backend team will send you a payment link.
Do I have to do payment in advance for all the sessions ?
Yes, you can pay charges for sessions in advance.
If I want to discontinue the sessions, will I get the refund ?
Yes, after deducting the amount for actual sessions taken, the amount will be refunded to your account
Is there any tax on the payment ?
GST is included for individuals. For corporates, GST will be charged extra.
How do you conduct these sessions ?
Sessions are conducted online as well as offline.
What is your approach ?

There are different schools of thoughts that we take help from while conducting the sessions.

  • Client - centered theory by Carl Roger
  • Gestalt theory by Frederick Perls
  • Psychodrama by J. Moreno
  • Transactional analysis by Eric Berne
  • Psychoanalytic theory of Sigmund Freud
  • Analytical psychology of Carl Jung
  • Eric Erickson's theory on stages of development along with
  • Abraham Maslow's theory of hierarchy of needs and
  • existential humanistic theory
How is the counselling process for one issue different from the other?

The process of identification of the issue is the same. Once we assess then the concerned issue will take different approach on case to case basis

Do you practice CBT ?

No

Do you practice DBT ?

No

Do you do counselling for OCD ?

Yes. It usually requires long term counselling, depending upon the intensity of the issue

Do you do counselling for grief ?

Yes

Do you do counselling for eating disorder ?

Yes

Do you do counselling for depression ?

Yes

Do you do counselling for anxiety ?

Yes

Do you do couple counselling ?

Yes

Do you do coaching ?

Yes

Do you have lifestyle management coaches or counsellors ?

Yes

What is the difference between counselling & coaching ?
Coaching requires a lot of readiness to take responsibility of the concerns and active approach. Whereas, counselling is slower approach and we wait till client gets ready to solve his problem area.
Who are the counsellors ?
Our counsellors are well trained and experienced in this profession. You can learn more about our counsellors here
Do I have to see the same counsellor in every session or different counsellor in different sessions ?
You will be meeting the same counsellor once you are allocated with the counsellor
Can I ask for a different counsellor, If I don't like the assigned counsellor ?
Yes
How many sessions will be required ?
We begin with 5 sessions and you can extend the sessions if required
Will I continue with the same counsellor ?
Yes if you choose to
How long is the counselling process ?
It is not possible to define the time window. It is up to the client to make that call after few milestones are achieved.
How effective is your method ?
We have been testing our method for 25 years and it is found to be effective by many of our clients. We have an audit done by external party for the effectivity of our counselling processes.
Are the sessions confidential ?

Yes

What measures are taken to keep confidentiality ?

The counsellors sign an agreement of non - disclosure with the company

How experienced are the counsellors at the clinic?

All our counsellors are trained and experienced. You can refer to the Meet the Counsellors

How effective is an offline and online counselling ?

We conducted a research study with our clients during recent pandemic and it has been proved very effective.

Where is the physical clinic ?

Our office is at Khar - West, Mumbai

What is the guarantee that the mental issues will get resolved ?

We do not give any guarantee, however, our client testimony is safe explanatory.

What is the guarantee that the mental issues will not resurface ?

We do not give any guarantee, sometimes under stress of similar nature that you have gone in past, the issues may resurface and we have to restart the process.

I heard that XYZ counsellor is good. Will I be given the same counsellor or different ?

We will try to keep your request for the same counsellor in mind. Based on availability and the nature of your issue, counsellors are allocated.

Do you give medication ?

No. We suggest a psychiatrist or other medical professional for the medication.

Do you speak with the family members if they call you ?

No. Unless, there is any emergency and we have to speak with them.